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SHIPPING & RETURNS

SHIPPING:

How do orders ship?
We currently work with UPS as our shipping carrier.

How much does it cost to ship items purchased from the shop?
For the contiguous United States, 

  • We offer a flat rate shipping fee of $5.95 for any purchase under $50.
  • For any order over $50, standard US shipping is FREE.
  • Premium and expedited shipping is available for all orders.

If your shipping address is in Alaska or Hawaii, unfortunately we are unable to ship to you at this time.

International:
Please inquire about international shipping. Contact us at connect@theprospectny.com

Buyers are responsible for any taxes, duties and brokerage fees that may be billed by customs in accordance with your respective country's policies. 

PAYMENT:

What types of payment do you accept?
We accept Visa, MasterCard, American Express and Discover cards. Payment through Paypal is also available at checkout.

What currency do you use?
All prices are shown and processed in USD.

RETURNS:

Can I return my order?
Yes, if you are not 100% satisfied with our products you may return your order at your own expense. Returns are accepted within 30 days of you receiving the product. Please contact us to coordinate this.

How can I make my return?
It’s easy - email us and we’ll help you get started. We hope you love our products as much as we do, but if not, we’ll take care of it! Please send us a message.